Contacting Technical Support


Business Hours

We are available by phone 24/7 for emergencies.

Country Timezone Business Hours
Canada / USA / Mexico Eastern Monday-Friday 8:00 to 18:00
Canada / USA / Mexico Central Monday-Friday 7:00 to 17:00
Canada / USA / Mexico Pacific Monday-Friday 5:00 to 15:00
France Central European Monday-Friday 14:00 to 00:00
Australia Australian Eastern Tuesday-Saturday 00:00 to 10:00


Email / Tickets

For non-emergencies, please contact us at . Emails/Tickets are only monitored during business hours.

Phone Lines

For emergencies, or if you'd like to speak to a live agent during business hours, don't hesitate to call us!

If contacting us after-hours, your call will be answered by our automated system. If you classify your request as an emergency, you will be called back within 10 minutes by a technician.

Country Language Phone Number(s)
Canada Bilingual +1-855-936-6326
Canada French +1-514-307-1710
United States English +1-855-936-6326
France French +33 (09) 80 09 04 63
Australia English +61 (02) 8311 9616
Mexico English +52-1-800-953-0950


Backup phone lines

In the unlikely case of a global outage and our main lines are not working, you can reach us using our backup phone lines listed above.

After calling one of these numbers, please leave a message. A technician will be alerted. In case of an outage, please note that call back time may be longer than usual. We will ensure that everyone receives a response.

English Backup Lines : +1-833-335-6119 and +1-514-532-0936
French Backup Lines : +1-833-352-1773 and +1-514-307-3429


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