Business Hours
We are available by phone 24/7 for emergencies.
| Country | Timezone | Business Hours |
| Canada / USA / Mexico | Eastern | Monday-Friday 8:00 to 18:00 |
| Canada / USA / Mexico | Central | Monday-Friday 7:00 to 17:00 |
| Canada / USA / Mexico | Pacific | Monday-Friday 5:00 to 15:00 |
| France | Central European | Monday-Friday 14:00 to 00:00 |
| Australia | Australian Eastern | Tuesday-Saturday 00:00 to 10:00 |
Email / Tickets
For non-emergencies, please contact us at support@foneco.co . Emails/Tickets are only monitored during business hours.
Phone Lines
For emergencies, or if you'd like to speak to a live agent during business hours, don't hesitate to call us!
If contacting us after-hours, your call will be answered by our automated system. If you classify your request as an emergency, you will be called back within 10 minutes by a technician.
| Country | Language | Phone Number(s) |
| Canada | Bilingual | +1-855-936-6326 |
| Canada | French | +1-514-307-1710 |
| United States | English | +1-855-936-6326 |
| France | French | +33 (09) 80 09 04 63 |
| Australia | English | +61 (02) 8311 9616 |
| Mexico | English | +52-1-800-953-0950 |
Backup phone lines
In the unlikely case of a global outage and our main lines are not working, you can reach us using our backup phone lines listed above.
After calling one of these numbers, please leave a message. A technician will be alerted. In case of an outage, please note that call back time may be longer than usual. We will ensure that everyone receives a response.
English Backup Lines : +1-833-335-6119 and +1-514-532-0936
French Backup Lines : +1-833-352-1773 and +1-514-307-3429
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