Transferring calls
There are two types of call transfers :
- Unattended: transfer occurs when you transfer a call without talking to the target, the person you are sending the call to.
- Attended: transfer occurs when you talk to the target before transferring the call.
Basic (unattended) transfer
- Click Transfer this call (Windows) or Transfer (Mac) at the bottom of the call panel. Bria puts the call on hold.
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- Type the name or the number of the target, use the redial drop-down list, or drag the target’s contact into the Enter name or number field.
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Bria attempts to transfer the call to the target. The call may end immediately or may show Transfer: Calling. If you see Transfer: Calling, do not hang up. If the target does not answer, the call will return to you.
Attended transfer
- Click the Transfer this call (Windows) or Transfer (Mac) icon at the bottom of the call panel. The call is put on hold.
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- Type the name or number of the target, use the redial drop-down menu, or drag the target’s contact into the Enter name or number field.
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- Speak to the target
- Do one of the following:
- If the target wants to take the call, click Transfer Now.
- If the target does not want to take the call, click the X at the bottom of the call panel.
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