Croo Portal - Queue Statistics

To access Queue Statistics in your Croo Portal:

• Click the icon;
• Select the start and end dates you’d like to use to filter results in the Dates section:

• Select the queue(s) for which you’d like to view statistics from the Queues drop-down menu:

• Select which agent for which you’d like to view statistics from the Agents drop-down menu:

• Select how you’d like the Queue Statistics to be displayed (Graph, Table, or Visual Flow):

• Select how you’d like to group calls (Per Hour, Per Day, Per Month):