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Queue Statistics

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Matthew DiGiandomenico
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To access Queue Statistics in your Croo Portal:

- Click the  icon;

- Select the start and end dates you’d like to use to filter results in the Dates section:

- Select the queue(s) for which you’d like to view statistics from the Queues drop-down menu:

  

- Select which agent for which you’d like to view statistics from the Agents drop-down menu:

- Select how you’d like the Queue Statistics to be displayed (Graph, Table, or Visual Flow):

- Select how you’d like to group calls (Per Hour, Per Day, Per Month):

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