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Croo Portal - Journeys

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Matthew DiGiandomenico
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The Journeys module allows you to view an agent’s daily activity in a timeline format.

  • Click the Journeys icon: 
  • Select the Date and Time you would like to filter:

The Calls bar displays the agent’s activity in a numerical format:

: 8 answered

: 2 inbound

: 6 outbound

: 0 internal

: 0 missed

: 0 voicemail

Optional tags (configured in your phone system):

____________________

The Lifeline displays call activity for an agent in a progress bar format:

  • Hovering your mouse over a pink activity spot or icon will display the activity and time this activity occurred.
  • Clicking the icon on the right side of an agent’s Journey Bar will display their daily activity in a list format:

 

For each activity, you can:

  • Playback the recording of the activity by clicking the Play button:
  • Download the recording of the activity by clicking the Download button:
  • Copy the link of the recording of the activity by clicking the Sheet button: 

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