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Journeys

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Matthew DiGiandomenico
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The Journeys module allows you to view an agent’s daily activity in a timeline format.

- Click the Journeys icon: 

- Select the Date and Time you would like to filter:

- The Calls bar displays the agent’s activity in a numerical format:

: 8 answered

: 2 inbound

: 6 outbound

: 0 internal

: 0 missed

: 0 voicemail

Optional tags (configured in your phone system):

____________________

The Lifeline displays call activity for an agent in a progress bar format:

Hovering your mouse over a pink activity spot or icon will display the activity and time this activity occurred.

Clicking the icon on the right side of an agent’s Journey Bar will display their daily activity in a list format:

 

For each activity, you can:

Playback the recording of the activity by clicking the Play button:

Download the recording of the activity by clicking the Download button:

Copy the link of the recording of the activity by clicking the Sheet button: 

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