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Call History

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Matthew DiGiandomenico
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The Call History window allows a user to view their unique call history, or an administrator to view the call history of every user in their phone system.

- To access the Call History window, click on in the top-left corner of your Croo Portal.

- To view your personal calls exclusively, enable the Show only my calls button:

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- Click Add Filter to search for specific information in your call history list:

- Date: Filter calls based on date (eg. from May 18 2020 to June 18 2020)

- Direction: Outbound; Inbound; Internal

- Status: Connected (a call was answered); Voicemail (an incoming call was answered by voicemail); No Answer (an outbound call was not answered); Missed (an internal or inbound call was not answered). These filters can also be found at the bottom of the Call Table.

- Duration: The length of a call

- Extension: The extension involved in the call activity (outbound, inbound, internal, and voicemail)

*System: a call arrived in your system and was not directed to a specific individual

- Name: The name of an individual involved in a call (outbound, internal, and voicemail)

- External Phone Number: The phone number involved in the call (outbound, inbound, and voicemail)

- Internal Phone Number: The source phone number of the call from within your system (outbound only)

- Tag: Indicates a call tag associated with this call (configured in your phone system)

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Call Options

Stream the call recording in your browser

Download the call recording

Copy the link of the call recording

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