The Call History window allows a user to view their unique call history, or an administrator to view the call history of every user in their phone system:
- To access the Call History window, click on
in the top-left corner of your Croo Portal. - To view your personal calls exclusively, enable the Show only my calls button:
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- Click Add Filter to search for specific information in your call history list:
- Date: Filter calls based on date (eg. from May 18 2020 to June 18 2020)
- Direction: Outbound; Inbound; Internal
- Status: Connected (a call was answered); Voicemail (an incoming call was answered by voicemail); No Answer (an outbound call was not answered); Missed (an internal or inbound call was not answered). These filters can also be found at the bottom of the Call Table.
- Duration: The length of a call
- Extension: The extension involved in the call activity (outbound, inbound, internal, and voicemail)
*System: a call arrived in your system and was not directed to a specific individual
- Name: The name of an individual involved in a call (outbound, internal, and voicemail)
- External Phone Number: The phone number involved in the call (outbound, inbound, and voicemail)
- Internal Phone Number: The source phone number of the call from within your system (outbound only)
- Tag: Indicates a call tag associated with this call (configured in your phone system)
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Call Options
- Stream the call recording in your browser
- Download the call recording
- Copy the link of the call recording
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