The Call History module allows a user to view their unique call history, or an administrator to view the call history of every user in their phone system:
- To access the Call History module, click on
in the top-left corner of the Croo Portal. - To view your personal calls exclusively, enable the Show only my calls button:
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- Click Add Filter to search for specific information in your call history list:
- Date: Filter calls based on date (eg. from May 18 2020 to June 18 2020)
- Direction: Outbound; Inbound; Internal
- Status:
- Connected (a call was answered)
- Voicemail (an incoming call was answered by voicemail)
- No Answer (an outbound call was not answered)
- Missed (a feature code was dialed, like *97 or *76)
- Duration: The length of a call
- Extension: The extension involved in the call activity (outbound, inbound, internal, and voicemail)
*System: a call arrived in your system and was not directed to a specific individual
- Name: The name of an individual involved in a call (outbound, internal, and voicemail)
- External Phone Number: The phone number involved in the call (outbound, inbound, and voicemail)
- Internal Phone Number: The source phone number of the call from within your system (outbound only)
- Tag: Indicates a call tag associated with this call (configured in your phone system)
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Call Options
- Obtain detailed call information
- Stream the call recording in your browser
- Download the call recording
- Copy the link of the call recording
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