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Bria Solo - Installation and Configuration

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Please follow these steps to configure and install Bria Solo:

  • Go to the following link:

https://solo.softphone.com/signup?__hstc=33271265.f23cc88615ef68336a5ae23dd81b99d9.1580999311801.1581103389457.1581351042540.5&__hssc=33271265.4.1581351042540&__hsfp=4154112524#_ga=2.117444873.1498709502.1581351042-2017120034.1580999310

  • Enter the email address you'd like to be associated to your account. Click Next.
  • Enter the password you'd like to use. Click Next.
  • Enter your first and last name. Click Next.
  • On the "Review Service Terms" page, check the box "I agree to allow CounterPath to store and process my personal data." Click Accept Terms and Create Account.
  • Click Start Communicating.
  • On the new screen, click "First Step: Setup a Voice Account". On the "Set up a Voice Account" page, click Configure SIP Settings.
  • On the "Configure a Voice Account" page, enter the Domain (red), SIP Username (blue), and SIP/Voice Password (green). This information can be found in the Google Sheet document you were provided upon becoming a Foneco client. Click Next Step: Configure Service Settings.

BriaSolo_ConfigureSIPSettings.pngBriaSolo_GoogleSheet.png

  • In the Service Settings dialog box, change the values of the following fields:
      • Transport: TLS
      • Check "Self-Signed certificate support"
      • Registration Time: 120
      • Voicemail Number: *97

BriaSolo_ConfigureSettings.png

  • Click Next Step: Download a Client App.
  • Choose the download for the right operating system on the "Download Apps" page. Click Set up complete: To the Dashboard! after your download has completed.

BriaSolo_DownloadApps.png

  • After installing Bria Solo on your computer, the application will automatically connect to our servers. If it doesn't, please verify the settings you previously configured in the Dashboard:
  • Click the Phone icon, seen here in blue:

BriaSolo_Dashboard.png

  • On the following page, click the "Edit Extension" button, seen here in blue:

BriaSolo_ExtensionMenu.png

  • Verify the settings in the following fields, seen here in red:

BriaSolo_Setup1.pngBriaSolo_Setup2.png

If you are still experiencing errors after verifying these settings, you can contact us at support@foneco.co or by phone at 1-855-936-6326.

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