Performing a Blind Transfer
- In the Active Call box, click the Transfer button
;
- Enter the phone number/extension number of the party to whom you’d like to transfer the call;
- Click Transfer Now. The call will be transferred.
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Performing an Attended/Warm Transfer
- In the Active Call box, click the Transfer button
;
- Enter the phone number/extension number of the party to whom you’d like to transfer the call;
- Click the downward facing arrow to the right of where you’ve entered the extension/phone number
- Click Call First;
- The original call will be put on hold, while you speak to the person to whom you would like to transfer the call;
- Click the Transfer button to complete the transfer.
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