Bria Enterprise - Transferring a Call

Performing a Blind Transfer

• In the Active Call box, click the Transfer button ;
• Enter the phone number/extension number of the party to whom you’d like to transfer the call;
• Click Transfer Now. The call will be transferred.

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Performing an Attended/Warm Transfer

• In the Active Call box, click the Transfer button ;
• Enter the phone number/extension number of the party to whom you’d like to transfer the call;
• Click the downward facing arrow to the right of where you’ve entered the extension/phone number
• Click Call First;
• The original call will be put on hold, while you speak to the person to whom you would like to transfer the call;
• Click the Transfer button to complete the transfer.