Guides

A Team is a group of users that share the same function in a company. Users added to a Team will inherit th...

Matthew DiGiandomenico

March 23, 2021 19:50

*Please note that permissions/policies can only be granted to Users/Teams that have already been added to y...

Matthew DiGiandomenico

March 23, 2021 18:47

The Call History module allows a user to view their unique call history, or an administrator to view the ca...

Matthew DiGiandomenico

September 14, 2020 13:37

The Journeys module allows you to view an agent’s daily activity in a timeline format. Click the Journeys ...

Matthew DiGiandomenico

September 14, 2020 13:37

The Calls Table displays a factual representation of incoming calls to a queue(s). For each queue, the foll...

Matthew DiGiandomenico

September 14, 2020 13:37

A Widget is an add-on which allows you to view fully customizable statistics based on view and criteria. Yo...

Matthew DiGiandomenico

September 14, 2020 13:37

Making a Call  Dial the number you wish to reach Press the "Foneco" or "Call" button at the bottom of the ...

Croo

September 11, 2020 20:19

This guide contains images from an iPhone. however, the process is similar for Android devices.   Croo Talk...

Croo

September 11, 2020 20:18

This is a quick guide to demonstrate how to sign out and sign back in to Bria.Very useful for 2 scenarios :...

Dave Lechasseur

June 13, 2022 15:55

Here is how to test your headset's microphone and speakers Useful to troubleshoot some technical issues Lau...

Nicholas Paradis

June 22, 2021 14:57

If your headset is properly plugged in, but you either can't hear anything in Bria, or the person on the ot...

Nicholas Paradis

May 07, 2021 14:10

Performing a Blind Transfer In the Active Call box, click the Transfer button ; Enter the phone number/ext...

Matthew DiGiandomenico

October 07, 2020 13:15

To add a contact to your Bria Enterprise softphone: Ensure that you are in the Contacts view by clicking o...

Matthew DiGiandomenico

October 05, 2020 15:39

Ringtones are used to indicate incoming calls. You can select different ringtones to distinguish different ...

Croo

September 11, 2020 20:19

This section details how to install your Yealink phone: Attach the stand or the optional wall mount bracke...

Croo

September 11, 2020 20:19

Volume You can press the Volume key to adjust the ringer volume when the phone is idle or ringing. You can ...

Croo

September 11, 2020 20:19

During a call, you can transfer a call to another party in one of two ways: Blind Transfer: Transfer a cal...

Croo

September 11, 2020 20:19

To begin, please ensure that you have the 2 wires pictured, as well as the EHS box. Plug wire "1" in th...

Croo

September 11, 2020 20:19

Your new voicemail system has a lot to offer! This guide will help you maximize your productivity by making...

Croo

September 11, 2020 20:19

The SMS/MMS by email feature allows a user to receive and send SMS/MMS messages via email. To do this, make...

Croo

January 24, 2022 21:58

*Only pdf files are accepted*The system can't read password protected pdf files*The system can't read filla...

Croo

September 11, 2020 20:18

  Step-by-step guide Complete the following steps to properly configure your SonicWall device.  Note: These...

Croo

September 11, 2020 20:18

If you wish to add a recording to your system, or modify an existing one, you can do so by following the pr...

Dave Lechasseur

April 29, 2022 19:52