Croo Portal - Teams
A Team is a group of users that share the same function in a company. Users added to a Team will inherit th...
Croo Portal - Policies
*Please note that permissions/policies can only be granted to Users/Teams that have already been added to y...
Croo Portal - Call History
The Call History module allows a user to view their unique call history, or an administrator to view the ca...
Croo Portal - Journeys
The Journeys module allows you to view an agent’s daily activity in a timeline format. Click the Journeys ...
Croo Portal - Queue Stats - Calls Table
The Calls Table displays a factual representation of incoming calls to a queue(s). For each queue, the foll...
Croo Portal - Adding a Widget
A Widget is an add-on which allows you to view fully customizable statistics based on view and criteria. Yo...
Croo Talk - Features
Making a Call Dial the number you wish to reach Press the "Foneco" or "Call" button at the bottom of the ...
Croo Talk - Installation
This guide contains images from an iPhone. however, the process is similar for Android devices. Croo Talk...
Bria Enterprise - Basic Features
Sending an SMS* *Please note that SMS messaging must be configured by your Croo support technician in order...
Bria Enterprise - Sign out/Sign in
This is a quick guide to demonstrate how to sign out and sign back in to Bria.Very useful for 2 scenarios :...
Bria Enterprise - testing your headset
Here is how to test your headset's microphone and speakers Useful to troubleshoot some technical issues Lau...
Bria Enterprise - Selecting your headset
If your headset is properly plugged in, but you either can't hear anything in Bria, or the person on the ot...
Bria Enterprise - Transferring a Call
Performing a Blind Transfer In the Active Call box, click the Transfer button ; Enter the phone number/ext...
Bria Enterprise - Adding Contacts
To add a contact to your Bria Enterprise softphone: Ensure that you are in the Contacts view by clicking o...
Deskphones - Yealink
Yealink - How to change the Ringtones
Ringtones are used to indicate incoming calls. You can select different ringtones to distinguish different ...
Yealink - Phone Installation (unboxing)
This section details how to install your Yealink phone: Attach the stand or the optional wall mount bracke...
Yealink - Audio Settings
Volume You can press the Volume key to adjust the ringer volume when the phone is idle or ringing. You can ...
Yealink - Transferring a Call
During a call, you can transfer a call to another party in one of two ways: Blind Transfer: Transfer a cal...
Yealink - Configuring a Headset
To begin, please ensure that you have the 2 wires pictured, as well as the EHS box. Plug wire "1" in th...
Voicemail - User guide
Your new voicemail system has a lot to offer! This guide will help you maximize your productivity by making...
Fax & SMS to Email
SMS/MMS by email
The SMS/MMS by email feature allows a user to receive and send SMS/MMS messages via email. To do this, make...
*Only pdf files are accepted*The system can't read password protected pdf files*The system can't read filla...
Disable SIP ALG on SonicWall
Step-by-step guide Complete the following steps to properly configure your SonicWall device. Note: These...
Recording a message on voicemail box 7321
If you wish to add a recording to your system, or modify an existing one, you can do so by following the pr...