Guides
Croo Portal
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Croo Portal - Teams
A Team is a group of users that share the same function in a company. Users added to a Team will inherit th...
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Croo Portal - Policies
*Please note that permissions/policies can only be granted to Users/Teams that have already been added to y...
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Croo Portal - Call History
The Call History window allows a user to view their unique call history, or an administrator to view the ca...
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Croo Portal - Journeys
The Journeys module allows you to view an agent’s daily activity in a timeline format. Click the Journeys ...
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Croo Portal - Queue Stats - Calls Table
The Calls Table displays a factual representation of incoming calls to a queue(s). For each queue, the foll...
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Croo Portal - Adding a Widget
A Widget is an add-on which allows you to view fully customizable statistics based on view and criteria. Yo...
Croo Talk
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Croo Talk - Features
Making a Call Dial the number you wish to reach; Press the "Call" button at the bottom of the screen. P...
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Croo Talk - Setup & Configuration
*This guide contains images from an iPhone; however, the process is similar for Android devices. In the Ap...
CounterPath Bria
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Bria Enterprise - Basic Features
Sending an SMS* *Please note that SMS messaging must be configured by your Croo support technician in order...
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Bria Enterprise - Transferring a Call
Performing a Blind Transfer In the Active Call box, click the Transfer button ; Enter the phone number/ext...
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Bria Enterprise - Adding Contacts
To add a contact to your Bria Enterprise softphone: Ensure that you are in the Contacts view by clicking o...
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Bria 5 - Installation Guide (Mac)
Go to the website https://foneco-bria.s3.amazonaws.com/Bria_5_5.4.0_94383.dmg Download and install On...
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Bria 5 - Installation guide (Windows)
Download & Enable Obtain the executable file and follow the prompts in the install wizard. The executable ...
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Bria 5 - Transferring a Call (Windows & Mac)
Transferring calls There are two types of call transfers : Unattended: transfer occurs when you transfer ...
Deskphones - Yealink
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Yealink - How to change the Ringtones
Ringtones are used to indicate incoming calls. You can select different ringtones to distinguish different ...
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Yealink - Phone Installation (unboxing)
This section details how to install your Yealink phone: Attach the stand or the optional wall mount bracke...
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Yealink - Audio Settings
Volume You can press the Volume key to adjust the ringer volume when the phone is idle or ringing. You can ...
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Yealink - Transferring a Call
During a call, you can transfer a call to another party in one of two ways: Blind Transfer: Transfer a cal...
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Yealink - Configuring a Headset
To begin, please ensure that you have the 2 wires pictured, as well as the EHS box. Plug wire "1" in th...
Voicemail
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Voicemail - User guide
Your new voicemail system has a lot to offer! This guide will help you maximize your productivity by making...
Fax & Fax2Email
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Fax2Email
Step by Step Make sure to send the fax using the email address previously discussed and configured with yo...
Networking
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Disable SIP ALG on SonicWall
Step-by-step guide Complete the following steps to properly configure your SonicWall device. Note: These...