Guides

A Team is a group of users that share the same function in a company. Users added to a Team will inherit th...

Matthew DiGiandomenico

March 23, 2021 19:50

*Please note that permissions/policies can only be granted to Users/Teams that have already been added to y...

Matthew DiGiandomenico

March 23, 2021 18:47

The Call History window allows a user to view their unique call history, or an administrator to view the ca...

Matthew DiGiandomenico

September 14, 2020 13:37

The Journeys module allows you to view an agent’s daily activity in a timeline format. Click the Journeys ...

Matthew DiGiandomenico

September 14, 2020 13:37

The Calls Table displays a factual representation of incoming calls to a queue(s). For each queue, the foll...

Matthew DiGiandomenico

September 14, 2020 13:37

A Widget is an add-on which allows you to view fully customizable statistics based on view and criteria. Yo...

Matthew DiGiandomenico

September 14, 2020 13:37

Making a Call  Dial the number you wish to reach; Press the "Call" button at the bottom of the screen. P...

Croo

September 11, 2020 20:19

*This guide contains images from an iPhone; however, the process is similar for Android devices. In the Ap...

Croo

September 11, 2020 20:18

Performing a Blind Transfer In the Active Call box, click the Transfer button ; Enter the phone number/ext...

Matthew DiGiandomenico

October 07, 2020 13:15

To add a contact to your Bria Enterprise softphone: Ensure that you are in the Contacts view by clicking o...

Matthew DiGiandomenico

October 05, 2020 15:39

Go to the website  https://foneco-bria.s3.amazonaws.com/Bria_5_5.4.0_94383.dmg Download and install  On...

Croo

September 11, 2020 20:19

Download & Enable Obtain the executable file and follow the prompts in the install wizard. The executable ...

Croo

September 11, 2020 20:19

Transferring calls There are two types of call transfers :  Unattended: transfer occurs when you transfer ...

Croo

September 11, 2020 20:19

Ringtones are used to indicate incoming calls. You can select different ringtones to distinguish different ...

Croo

September 11, 2020 20:19

This section details how to install your Yealink phone: Attach the stand or the optional wall mount bracke...

Croo

September 11, 2020 20:19

Volume You can press the Volume key to adjust the ringer volume when the phone is idle or ringing. You can ...

Croo

September 11, 2020 20:19

During a call, you can transfer a call to another party in one of two ways: Blind Transfer: Transfer a cal...

Croo

September 11, 2020 20:19

To begin, please ensure that you have the 2 wires pictured, as well as the EHS box. Plug wire "1" in th...

Croo

September 11, 2020 20:19

Your new voicemail system has a lot to offer! This guide will help you maximize your productivity by making...

Croo

September 11, 2020 20:19

Step by Step Make sure to send the fax using the email address previously discussed and configured with yo...

Croo

September 11, 2020 20:18

  Step-by-step guide Complete the following steps to properly configure your SonicWall device.  Note: These...

Croo

September 11, 2020 20:18