Croo Portal

  • Croo Portal - Teams

    A Team is a group of users that share the same function in a company. Users added to a Team will inherit th...

    Matthew DiGiandomenico
  • Croo Portal - Policies

    *Please note that permissions/policies can only be granted to Users/Teams that have already been added to y...

    Matthew DiGiandomenico
  • Croo Portal - Call History

    The Call History window allows a user to view their unique call history, or an administrator to view the ca...

    Matthew DiGiandomenico
  • Croo Portal - Journeys

    The Journeys module allows you to view an agent’s daily activity in a timeline format. Click the Journeys ...

    Matthew DiGiandomenico
  • Croo Portal - Queue Stats - Calls Table

    The Calls Table displays a factual representation of incoming calls to a queue(s). For each queue, the foll...

    Matthew DiGiandomenico
  • Croo Portal - Adding a Widget

    A Widget is an add-on which allows you to view fully customizable statistics based on view and criteria. Yo...

    Matthew DiGiandomenico
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Croo Talk

  • Croo Talk - Features

    Making a Call  Dial the number you wish to reach; Press the "Call" button at the bottom of the screen. P...

    Croo
  • Croo Talk - Setup & Configuration

    *This guide contains images from an iPhone; however, the process is similar for Android devices. In the Ap...

    Croo

CounterPath Bria

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Deskphones - Yealink

Voicemail

  • Voicemail - User guide

    Your new voicemail system has a lot to offer! This guide will help you maximize your productivity by making...

    Croo

Fax & Fax2Email

  • Fax2Email

    Step by Step Make sure to send the fax using the email address previously discussed and configured with yo...

    Croo

Networking

  • Disable SIP ALG on SonicWall

      Step-by-step guide Complete the following steps to properly configure your SonicWall device.  Note: These...

    Croo