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Matthew DiGiandomenico

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Activity overview

Latest activity by Matthew DiGiandomenico
  • Matthew DiGiandomenico created an article,

    Bria Enterprise - Transferring a Call

    Performing a Blind Transfer In the Active Call box, click the Transfer button ; Enter the phone number/extension number of the party to whom you’d like to transfer the call; Click Transfer Now. Th...

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  • Matthew DiGiandomenico created an article,

    Bria Enterprise - Adding Contacts

    To add a contact to your Bria Enterprise softphone: Ensure that you are in the Contacts view by clicking on the “person” icon at the bottom of your Bria Enterprise window. Click on the Add Contact...

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  • Matthew DiGiandomenico created an article,

    Bria Enterprise - Basic Features

    Sending an SMS* *Please note that SMS messaging must be configured by your Croo support technician in order to send/receive SMS messages. Click the "message bubble" icon to the right of your conta...

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  • Matthew DiGiandomenico created an article,

    Croo Portal - Call History

    The Call History window allows a user to view their unique call history, or an administrator to view the call history of every user in their phone system: To access the Call History window, click ...

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  • Matthew DiGiandomenico created an article,

    Croo Portal - Journeys

    The Journeys module allows you to view an agent’s daily activity in a timeline format. Click the Journeys icon:  Select the Date and Time you would like to filter: The Calls bar displays the age...

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    • 1 follower
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  • Matthew DiGiandomenico created an article,

    Croo Portal - Queue Stats - Calls Table

    The Calls Table displays a factual representation of incoming calls to a queue(s). For each queue, the following data is available: Name: the name of the queue; Inbound: the total number of inb...

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    • 1 follower
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  • Matthew DiGiandomenico created an article,

    Croo Portal - Adding a Widget

    A Widget is an add-on which allows you to view fully customizable statistics based on view and criteria. You can view multiple Widgets on your dashboard, displaying the statistics you need at any t...

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    • 1 follower
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  • Matthew DiGiandomenico created an article,

    Croo Portal - Queue Statistics

    To access Queue Statistics in your Croo Portal: Click the icon; Select the start and end dates you’d like to use to filter results in the Dates section: Select the queue(s) for which you’d lik...

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    • 1 follower
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  • Matthew DiGiandomenico created an article,

    Croo Portal - Queue Statistics - Call Flow

    The Call Flow graph is a visual representation of incoming calls based on: To which queue the calls were directed; To which queue agents the calls were directed; The status of the calls (answered,...

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    • 1 follower
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  • Matthew DiGiandomenico created an article,

    Croo Portal - Croo Members

    Adding a Croo Member to the Croo Portal allows them to access their personal call history and stream, download, and copy call recordings and call information. Additionally, giving them Administrato...

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