Matthew DiGiandomenico
Activity overview
Latest activity by Matthew DiGiandomenico-
Matthew DiGiandomenico created an article, Bria Enterprise - Transferring a Call
Performing a Blind Transfer In the Active Call box, click the Transfer button ; Enter the phone number/extension number of the party to whom you’d like to transfer the call; Click Transfer Now. Th...
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Matthew DiGiandomenico created an article, Bria Enterprise - Adding Contacts
To add a contact to your Bria Enterprise softphone: Ensure that you are in the Contacts view by clicking on the “person” icon at the bottom of your Bria Enterprise window. Click on the Add Contact...
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Matthew DiGiandomenico created an article, Bria Enterprise - Basic Features
Sending an SMS* *Please note that SMS messaging must be configured by your Croo support technician in order to send/receive SMS messages. Click the "message bubble" icon on the top-right corner of...
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Matthew DiGiandomenico created an article, Croo Portal - Call History
The Call History window allows a user to view their unique call history, or an administrator to view the call history of every user in their phone system: To access the Call History window, click ...
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Matthew DiGiandomenico created an article, Croo Portal - Journeys
The Journeys module allows you to view an agent’s daily activity in a timeline format. Click the Journeys icon: Select the Date and Time you would like to filter: The Calls bar displays the age...
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Matthew DiGiandomenico created an article, Croo Portal - Queue Stats - Calls Table
The Calls Table displays a factual representation of incoming calls to a queue(s). For each queue, the following data is available: Name: the name of the queue; Inbound: the total number of inb...
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Matthew DiGiandomenico created an article, Croo Portal - Adding a Widget
A Widget is an add-on which allows you to view fully customizable statistics based on view and criteria. You can view multiple Widgets on your dashboard, displaying the statistics you need at any t...
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Matthew DiGiandomenico created an article, Croo Portal - Queue Statistics
To access Queue Statistics in your Croo Portal: Click the icon; Select the start and end dates you’d like to use to filter results in the Dates section: Select the queue(s) for which you’d lik...
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Matthew DiGiandomenico created an article, Croo Portal - Queue Statistics - Call Flow
The Call Flow graph is a visual representation of incoming calls based on: To which queue the calls were directed; To which queue agents the calls were directed; The status of the calls (answered,...
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Matthew DiGiandomenico created an article, Croo Portal - Croo Members
Adding a Croo Member to the Croo Portal allows them to access their personal call history and stream, download, and copy call recordings and call information. Additionally, giving them Administrato...