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Matthew DiGiandomenico

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Articles

Recent activity by Matthew DiGiandomenico
  • Croo Portal - Policies

    *Please note that permissions/policies can only be granted to Users/Teams that have already been added to your Croo Portal via the Crew Members/Teams page. A Policy allows a User/Team to interact w...

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  • Croo Portal - Teams

    A Team is a group of users that share the same function in a company. Users added to a Team will inherit the permissions of that Team -  a useful feature should multiple users require the same perm...

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  • Bria Enterprise - Basic Features

    Sending an SMS* *Please note that SMS messaging must be configured by your Croo support technician in order to send/receive SMS messages. Click the "message bubble" icon on the top-right corner of...

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  • Croo Portal - Configuring a Fax

    To configure a Fax number in your phone system: Click the icon to the right of the fax number you would like to configure; In User Bindings, select the user(s) to whom you would like to link this ...

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  • Croo Portal - Zoho CRM Integration

    To integrate Croo with your Zoho CRM: Click the Settings button  on the bottom-left corner of the screen; Ensure that you are currently logged into your Zoho CRM account; Click Zoho CRM in the Int...

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  • Croo Portal - Queue Statistics - Calls Graph

    The Calls Graph presents a graphical representation of incoming Queue calls based on the filters you selected (Dates, Queues, Agents). Selecting the Call Duration tab will display the Call Duration...

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  • Croo Portal - Queue Statistics - Call Flow

    The Call Flow graph is a visual representation of incoming calls based on: To which queue the calls were directed; To which queue agents the calls were directed; The status of the calls (answered,...

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  • Croo Portal - Croo Members

    Adding a Croo Member to the Croo Portal allows them to access their personal call history and stream, download, and copy call recordings and call information. Additionally, giving them Administrato...

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  • Croo Portal - Queue Statistics

    To access Queue Statistics in your Croo Portal: Click the icon; Select the start and end dates you’d like to use to filter results in the Dates section: Select the queue(s) for which you’d lik...

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  • Croo Portal - Adding a Widget

    A Widget is an add-on which allows you to view fully customizable statistics based on view and criteria. You can view multiple Widgets on your dashboard, displaying the statistics you need at any t...

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