• Croo Portal - Teams

    A Team is a group of users that share the same function in a company. Users added to a Team will inherit th...

    Matthew DiGiandomenico
  • Croo Portal - Policies

    *Please note that permissions/policies can only be granted to Users/Teams that have already been added to y...

    Matthew DiGiandomenico
  • Croo Portal - Call History

    The Call History module allows a user to view their unique call history, or an administrator to view the ca...

    Matthew DiGiandomenico
  • Croo Portal - Journeys

    The Journeys module allows you to view an agent’s daily activity in a timeline format. Click the Journeys ...

    Matthew DiGiandomenico
  • Croo Portal - Queue Stats - Calls Table

    The Calls Table displays a factual representation of incoming calls to a queue(s). For each queue, the foll...

    Matthew DiGiandomenico
  • Croo Portal - Adding a Widget

    A Widget is an add-on which allows you to view fully customizable statistics based on view and criteria. Yo...

    Matthew DiGiandomenico
  • Croo Portal - Queue Statistics

    To access Queue Statistics in your Croo Portal: Click the icon; Select the start and end dates you’d like...

    Matthew DiGiandomenico
  • Croo Portal - Croo Members

    Adding a Croo Member to the Croo Portal allows them to access their personal call history and stream, downl...

    Matthew DiGiandomenico
  • Croo Portal - Queue Statistics - Call Flow

    The Call Flow graph is a visual representation of incoming calls based on: To which queue the calls were d...

    Matthew DiGiandomenico
  • Croo Portal - Queue Statistics - Calls Graph

    The Calls Graph presents a graphical representation of incoming Queue calls based on the filters you select...

    Matthew DiGiandomenico
  • Croo Portal - Zoho PhoneBridge Integration

    Attention : -Your Zoho account needs to be part of your organization-You also need to be "super admin" of y...

    Matthew DiGiandomenico
  • Croo Portal - Configuring a Fax

    To configure a Fax number in your phone system: Click the icon to the right of the fax number you would li...

    Matthew DiGiandomenico