Croo Portal
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Croo Portal - Teams
A Team is a group of users that share the same function in a company. Users added to a Team will inherit th...
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Croo Portal - Policies
*Please note that permissions/policies can only be granted to Users/Teams that have already been added to y...
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Croo Portal - Call History
The Call History module allows a user to view their unique call history, or an administrator to view the ca...
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Croo Portal - Journeys
The Journeys module allows you to view an agent’s daily activity in a timeline format. Click the Journeys ...
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Croo Portal - Queue Stats - Calls Table
The Calls Table displays a factual representation of incoming calls to a queue(s). For each queue, the foll...
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Croo Portal - Adding a Widget
A Widget is an add-on which allows you to view fully customizable statistics based on view and criteria. Yo...
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Croo Portal - Queue Statistics
To access Queue Statistics in your Croo Portal: Click the icon; Select the start and end dates you’d like...
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Croo Portal - Croo Members
Adding a Croo Member to the Croo Portal allows them to access their personal call history and stream, downl...
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Croo Portal - Queue Statistics - Call Flow
The Call Flow graph is a visual representation of incoming calls based on: To which queue the calls were d...
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Croo Portal - Queue Statistics - Calls Graph
The Calls Graph presents a graphical representation of incoming Queue calls based on the filters you select...
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Croo Portal - Zoho PhoneBridge Integration
Attention : -Your Zoho account needs to be part of your organization-You also need to be "super admin" of y...
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Croo Portal - Configuring a Fax
To configure a Fax number in your phone system: Click the icon to the right of the fax number you would li...
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