Recent Articles
Fixing Visual Issues in ConnectUC
When using the ConnectUC app on your computer, you might occasionally encounter visual problems, such as missing buttons or other graphic glitches. Although the ConnectUC app is installed on your system, the service is still tied to your browser, ...
Call Queue Wait Timer and Show Callers Detail
The Call Center Wait Timer found under the 'Call Center' tab displays the total wait time for a particular call queue, as seen below. The wait time displayed within the 'Call Center' tab includes the amount of time a caller is waiting on the line ...
Queue Analytics (Wallboard)
Queue Analytics (referred to as Wallboard) allows you to manage, share, and customize Queue/Agent statistics dashboards in one convenient location. Accessing Queue Analytics Queue Analytics is accessible for Call Center Supervisors by clicking on the ...
How to configure Call Center Report Emails
Call Center Reports can be customized according to the content and frequency from the PBX by a Call Center Supervisor user. Follow the instructions below to configure the emailed reports. Log into the PBX portal and navigate to the Call Center ...
Call Center Reports
The portal can generate custom reports about call queues. These reports will give a graphical overview of statistics for your call center over a given period of time. These reports can be about the call center, the call queues, or the individual ...
Popular Articles
Agents as Users
This article explains how to enable the Agents as Users feature, which allows adding and viewing agents as Users in a queue rather than devices. The Agents as Users feature is handy when a user has multiple devices and you want a "true count" for how ...
Call Center Reports
The portal can generate custom reports about call queues. These reports will give a graphical overview of statistics for your call center over a given period of time. These reports can be about the call center, the call queues, or the individual ...
How to configure Call Center Report Emails
Call Center Reports can be customized according to the content and frequency from the PBX by a Call Center Supervisor user. Follow the instructions below to configure the emailed reports. Log into the PBX portal and navigate to the Call Center ...
Queue Analytics (Wallboard)
Queue Analytics (referred to as Wallboard) allows you to manage, share, and customize Queue/Agent statistics dashboards in one convenient location. Accessing Queue Analytics Queue Analytics is accessible for Call Center Supervisors by clicking on the ...
Call Queue Wait Timer and Show Callers Detail
The Call Center Wait Timer found under the 'Call Center' tab displays the total wait time for a particular call queue, as seen below. The wait time displayed within the 'Call Center' tab includes the amount of time a caller is waiting on the line ...