Internal from any extension on the PBX (User will be prompted for their extension number and password).
Internal from the extension of the User checking Voicemail (the user will only be prompted for a password).
The following PIN numbers are blocked for security reasons, and cannot be used in the Portal.
0000, 1111, 2222, 3333, 4321, 4444, 5555, 6666, 6789, 7777, 8888, 9876, 9999, 1234, 12345, 123456, 4321, 54321, 654321, 98765
Get to your voicemail prompt by dialing a DID, or through an Auto-Attendant (AA). Once you hear your voicemail greeting press star(*) to be prompted for your password.
Enhanced Voicemail (also referred to as Enterprise Voicemail) is a treatment that gives the caller an option to try a different extension before prompting them to leave a message.
Note: Forwarding voicemail through the User Portal is a portal feature and will not trigger the Email Notification of the intended user the voicemail is forwarded to.
Warning: Pressing 0 to reach the Operator extension is not enabled by default. To turn on you will need to set Operator Forward to which extension it will route to.
A custom voicemail greeting that announces the option when pressing "0" should also be uploaded.
Click on the image above for a high-resolution image.
Each user can be set to have a maximum data limit by:
FAQs: SkySwitch has a default max length of 5 minutes per voice mail message. Each user has a maximum amount of space, as set in the process above, to utilize. No automatic clean-out or deletion is forced, the user has full control.
Your customer would like to have the Message Waiting Indicator (MWI) for a shared voicemail account be activated on multiple phones. You can accomplish this by creating the shared account as an additional line on the desired extensions.
Email notifications for voicemail can be setup by going to the Voicemail tab of the user in Manage PBX. In the Unified Messaging section, you can choose one of the notification types listed below:
It is possible to send voicemail alerts to a user's mobile phone by SMS using the mobile carrier's email gateway. Emails sent to a mobile phone via the mobile carrier's email gateway will be converted into an SMS message for the user.
To enable this functionality, simply add the mobile phone's email address to the User's profile in the PBX portal.
Note that Voicemail alerts by SMS are only plain text. It does not send the WAV file/link. The user has to log in to the portal or the device to listen.
Another option is to use Direct Inward System Access (DISA) to access voicemail.
As of April, 2024 we can no longer provide Support for sending email to Mobile Carrier SMS Email Gateways. Sending any business based messages to these Gateways violate the Acceptable Use Policies for Verizon, AT&T, T-Mobile, and others.
In many cases, the Mobile Carrier will accept the emails at their gateway and will not deliver it to the recipient. In other cases, they may reject the messages with an Acceptable Use Policy Violation.
Use these at your own risk, and we highly recommend against sending any mission critical messages towards these mobile Gateways.
As of April, 2024 we can no longer provide Support for sending email to Mobile Carrier SMS Email Gateways. Sending any business based messages to these Gateways violate the Acceptable Use Policies for Verizon, AT&T, T-Mobile, and others.
In many cases, the Mobile Carrier will accept the emails at their gateway and will not deliver it to the recipient. In other cases, they may reject the messages with an Acceptable Use Policy Violation.
Use these at your own risk, and we highly recommend against sending any mission critical messages towards these mobile Gateways.